Information for learners

Enquiries, Complaints or Appeals

If you have any enquiries, appeals or complaints please contact your centre in the first instance. If you are not satisfied with the centre’s response, or have reached the end of a process with them, please contact us directly. You can contact the Quality Team at:

Our Appeals and Complaints policies can be found on our Resources page.


If you would like to register on one of our qualifications, please contact the appropriate centre. You will find contact details on the Qualifications page.

Replacement Certificates

Please contact the centre who delivered the qualification. If you encounter any problems, please contact the Crossfields Institute Academic Administration Team at


Learner registration fees for our regulated qualifications can be seen here. Fees are updated on 1st September each year. Please contact the relevant centre for information about fees for customised qualifications, Quality Mark and CPD programmes